Refund eligibility
Refund eligibility depends on the plan, timing of the request, usage of the digital service, and whether the purchased access has already been delivered. Placeholder: define the exact refund window before launch.
Refund request method
To request a refund, email [email protected] with your name, account email, order or subscription ID, purchase date, and reason for the request.
Refund processing timeline placeholder
Approved refunds are submitted to the payment processor within REFUND_PROCESSING_TIMELINE_PLACEHOLDER business days. Your bank or card issuer may take additional time to post the refund.
Non-refundable cases
- Abuse, fraud, chargeback misuse, or violation of the Terms of Service.
- Completed custom consulting, live training, or delivered institutional review work, if applicable.
- Prior subscription periods after digital access was provided, unless required by law.
Chargeback contact recommendation
Please contact support before filing a chargeback. Most billing issues can be resolved faster by emailing [email protected].